Coud I come to your warehouse locations to pick up an item?

Unfortunately, due to the coronavirus outbreak, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.

Who will deliver my orders?

Items will be shipped by Australia POST or Fastway. We may use other carriers as necessary.

How long will it take for my item to reach me?

Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 3 - 7 business days for delivery.

How do I track my shipment?

Our warehouse staff ship your purchase before the end of the next business day after you have checked-out. We would send an email with the tracking number so you can check the progress of your delivery at the carrier's website.

What should I do if my shipment never arrives?

Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.

How do I ship items to a different address?

During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.

Where do you ship to?

• We mainly ship to Australia and New Zealand.
• Thanks to our upgraded logistic system, now we can also ship to United States, Canada, Europe and most of the Worldwide. We offer flat same shipping rate for all customers.

When I can receive my items?

Australia & New Zealand: 3 ~ 7 days

United States: 5 ~ 10 days

Europe: 5 ~ 10 days

Other Destinations: 10-25 days

Order Tracking

• We allow you to track your order at the click of a mouse. When your shipment is confirmed, you'll receive a tracking number in your confirmation e-mail.
• Please check the status of your order with tracking number when it has been shipped out so that you can pick up the package for your local post office.
• The Australia Post order tracking number address at http://auspost.com.au/track/
• The UPS tracking number at http://www.ups.com/content/us/en/index.jsx

Our checkout process is 100% secure. Your order information is encrypted and transmitted through our secure SSL server technology.
ACTUAL manual review of each and every order - no salesbots - no automated processing. In case of doubt, we'll contact you BEFORE charging your credit card. We want it to be right the first time.
We are very serious about fraud cases. We take extra steps to carefully valiedate all credit card information. Please rest assured that we're protecting you from unauthorized charges. And by minimizing fraud cases, we can also keep our prices down.
Guard against identity theft - Only authorised personnel are permitted to process your order and handle your personal data.
Packages arrive safely. For shipment, we take an extra step to protect your packages by using Australia Post. The Australia Post tracking system protects your shipment from being "hijacked". You can log in anytime, day or night, to track your order in real time.

Payment

• We accept credit card payment through PayPal payment system.
• PayPal payment system supports Mastercard, Visa, Discover, American Express and eCheck.


• For eCheck, PayPal requires several business days (in some cases, it may take up to 30 days) for processing. After the eCheck is cleared, order will be processed immediately.

PayPal Security & Privacy

• PayPal protects your personal financial information with industry-leading security and fraud prevention systems. When you use PayPal (Credit Card or PayPal account), your personal financial information is not shared with any seller. Once your payment is completed, you will be emailed a receipt for this transaction from paypal.

BBB Privacy Certification

• The information practices of PayPal, Inc. have been reviewed and meet the standards of the Better Business Bureau's BBBOnline Privacy Program.
• Note: This seal indicates that PayPal is a member of the BBBOnline Privacy Program and in no way reflects any relationship a seller that uses the PayPal service may have with the Better Business Bureau.

100% protection against unauthorized payments sent from your account

With PayPal, you’re protected against unauthorized payments sent from your account.

PayPal sends an email confirmation of every account transaction.

If you receive confirmation of a transaction you don’t recognize, our 24/7 customer support team will help you sort out the situation.