Return and Warranty:

1. All replacement laptop batteries, cordless power tool batteries, vacuum cleaner batteries, power adapters and other items we sell have a 12-Months warranty.
   


2. Our warranty does not extended to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
   
   
3. For all returned products, buyers MUST contact us (via info@aussiebatt.com) for the specified returning address.
   
   
4. In all cases, buyers pay shipping fees at their own cost to return products for exchange or refund. We will be responsible for the postage of replacements. Refund will be made upon receipt of the returned item.

Non-defective product(s)

1.Should you change your mind after purchase, please contact our customer service department immediately. We can cancel your order as long as you request. However, if your order has been shipped out, you will be responsible for all the shipping expenses (including the original shipping, handling charges and return postage), and a 10% restocking fee will be charged. To return the product(s), you can refuse to accept the product(s) or contact our customer service department for a RMA (Return Merchandise Authorization).

2.Should you open the package, but do not want to accept the received product(s). Having a RMA number from us is necessary and a 10% restocking fee will be charged.

3.We try our best to deliver your desired products as soon as possible. In case you receive wrong products due to our mistake, please contact our customer service department for exchange or refund. We will make exchange or refund arrangement after goods are returned.

Defective product(s)

1.All our products have a one-year warranty. Defective products may be replaced if returned a year since the date of purchase. If products do not work properly, please contact our customer service department first to resolve your problem. Do not return goods directly to us without getting a RMA number. It is difficult for us to find out your transaction record and this may result in delaying exchange or refund process.

2.Defective products must be returned within 30 days since the issue date of RMA. Otherwise, no replacement or refund will be made.

3.If the warranty expires or products are misused, it will be declared void.

4.The original shipping, handling charges and return postage will not be refunded.

5.It is not acceptable to bring the defective item for exchange in person.

RMA Procedure

1.After receiving the products from us, please keep the package and enclosed documents properly. It is because they are all necessary to provide if you return defective product(s) in the future.

2.Call or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.

3.Repack the original package with everything received, including enclosed documents. Missing of any original components may incur a refusal of exchange or refund from us.

4.Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.

Our checkout process is 100% secure. Your order information is encrypted and transmitted through our secure SSL server technology.
ACTUAL manual review of each and every order - no salesbots - no automated processing. In case of doubt, we'll contact you BEFORE charging your credit card. We want it to be right the first time.
We are very serious about fraud cases. We take extra steps to carefully valiedate all credit card information. Please rest assured that we're protecting you from unauthorized charges. And by minimizing fraud cases, we can also keep our prices down.
Guard against identity theft - Only authorised personnel are permitted to process your order and handle your personal data.
Packages arrive safely. For shipment, we take an extra step to protect your packages by using Australia Post. The Australia Post tracking system protects your shipment from being "hijacked". You can log in anytime, day or night, to track your order in real time.